Junior Customer Support Specialist (German speaking)

Junior Customer Support Specialist (German speaking)
Priceloop

Published about 2 months ago

Headquarters: Berlin

We at Priceloop are on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. However, today’s market standard is manual pricing or rule-based automation, which both are not truly data-driven. We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey. Learn more about working at Priceloop .
What you’ll work on:

• As our first hire in the Customer Support function, you'll play a crucial role in ensuring our customers have the best possible experience using our platform
• Onboarding: You’ll have a full ownership of our onboarding process by leading our customers through the operational tasks of the onboarding in an efficient manner
• Account Management: you'll be the primary contact for our customers via various channels (incl. email, phone or Zoom) to help them navigate our platform, especially with functionalities that are not self-service yet
• Cross-team Collaboration: you’ll work closely with our Product and Engineering teams to solve customer tickets and other inquiries
• You will manage our CRM HubSpot to make sure all information is up to date and organized

• You have already gained your first experience in a customer facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage
• You are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similar
• You are fluent in German and have good English skills
• You have experience with Google Sheets
• You are a strong team player and have good communication skills
• You have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing

What will make you a perfect fit:

• You’re a self starter
• You’re ambitious but humble
• You speak up
• You embrace team over self

• Flexible working hours, home office & fully remote options
• Competitive compensation packages including ESOP
• 1000 EUR annual budget for your development (courses, conferences, etc.)
• Uncapped holiday
• 13 or 16 MacBookPro / Linux machine with all the equipment needed for your work
• Regular team events (as far as covid 19 allows)
• Work closely with the founders
• Lots of excellent coffee

To apply:

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