Customer Support Specialist – Italian, Spanish, French Speaker

Responsibilities

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
• You support customers with questions related to orders, deliveries, products, returns, and refunds
• You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
• You accurately document customer interactions and ensure excellent service quality
• You work with modern AI-powered tools to help deliver efficient, high-quality customer support
• You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience
• You work closely with your Customer Support teammates to continuously improve processes and ways of working
• You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

Requirements

• You have native‑level proficiency in Italian, Spanish, or French (one of these languages is mandatory)
• You have good English language skills
• You have some experience in a customer‑facing role, such as Customer Service, Retail, Hospitality, or Customer Support
• You have strong communication and organizational skills
• You are comfortable using digital tools; experience with Zendesk or a similar ticketing system is a plus
• You are interested in AI-powered tools and new technologies
• You have German language skills, which are a plus but not required

Core Competencies

Demonstrates expertise in delivering exceptional customer support through effective communication and problem-solving skills, utilizing Zendesk and AI-powered tools to enhance service quality and customer satisfaction.