Customer Value Director - 11323

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Value Director at Coupa:

Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions:

• Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
• Provide communication to customers regarding Coupa, new product capabilities and other critical information.
• Provide a consistent point of contact for customers into other needed Coupa functions and resources.

Specific goals centre on

• Customer value realization
• Customer advocacy
• Support Account Executives with customer renewals and growth of annual contract value.
• Customer product adoption and utilization
• Customer solution expansion

• Lead customer value metrics workshops
• Develop customer value roadmaps
• Conduct scheduled customer check-ins
• Drive periodic value reviews
• Prepare for Renewals with Account Executives
• Monitor customer performance
• Manage customer relationships
• Establish role as trusted advisor
• “QB” Coupa internal resources as needed
• Share best practices ideas, product information, and relevant Coupa news
• Support/drive customer marketing campaigns

• Strong P2P or S2C domain expertise
• Strong background in customer / client success or sales management
• Entrepreneurial Attitude
• Experience with demonstrated success in the following:
• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Program management including managing disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives
• Strong organizational skills
• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
• Background in software and SaaS solutions.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.