Director, Customer Service Operations (Fully Remote)

• Lead support operations including BPO partner, Tier 1 Support, and Tier 2 NOC teams.
• Partner with internal functions and external partners to craft superior support experiences.
• Manage Amazon Connect platform, driving value through AI and automation.

Required Qualifications:

• BA/BS degree with 8-10 years experience, 5+ in managing global support teams.
• Experience with Amazon Connect, Amazon Q, and wireless telecom products highly desirable.
• Multilingual in English and Spanish, Portuguese is a plus.

What We Offer:

• Competitive salary and stock option incentive program.
• Company paid healthcare and flexible work arrangements.
• International organization with company retreats and a diverse team.

Oxio

Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.