Delivery Director – Consulting

• Oversee delivery quality and customer satisfaction across all projects in the Eastern United States


• Act as a senior escalation point and trusted advisor to client executives


• Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams


• Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices


• Engage on key projects to guide direction, resolve issues, and uphold delivery excellence


• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement


• Drive efficient utilization of global delivery resources, including collaboration with India teams


• Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs


• Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth


• Lead, coach, and mentor direct and indirect delivery team members


• Oversee career progression, hiring, and performance management for delivery talent


• Foster collaboration, trust, and high performance consistent with NewRocket's values


• Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization


• Strengthen Eastern US client relationships to drive expansion opportunities


• Represent the region in cross-company delivery initiatives and align with corporate goals

Requirements

• 12+ years of professional services or consulting experience, including 8-12 years in program/project management


• 5+ years leading delivery portfolios and managing large, distributed teams


• Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices


• Deep knowledge of consulting, professional services, enterprise delivery, and client-account management


• Deep knowledge of portfolio, program, and project-management methodologies and delivery governance


• Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption


• Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences


• Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios


• Excellent leadership, communication, and collaboration skills, with experience across multiple time zones


• Bachelor's degree or equivalent required


• Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred

Core Competencies

Demonstrates extensive experience in program and project management, with a strong focus on delivery excellence, client-account management, and enterprise AI delivery. Proven ability to lead and mentor teams while achieving regional KPIs and fostering client relationships.

Highest-signal resume keywords

• Program Management


• Project Management


• ServiceNow Knowledge


• Enterprise AI Delivery


• Leadership and Mentoring

ATS Optimization Keywords

Hard Skills

• Portfolio Management


• Delivery Methodologies


• Governance Practices


• Workflow Automation


• Data Readiness


• Cloud Platforms


• AI Governance


• Generative AI


• LLMs


• Agentic AI

Soft Skills

• Leadership


• Communication


• Collaboration


• Client Trust Building


• Performance Management

Certifications & Qualifications

• Agile Certification


• PMP Certification


• SCRUM Certification


• ServiceNow SPM Certification

Industry Keywords

• Professional Services


• Consulting


• Delivery Excellence


• Client-Account Management


• Cross-Company Initiatives

Tools & Technologies

• ServiceNow


• Agile


• PMP


• SCRUM


• ServiceNow SPM