Delivery Station Supervisor

Role Overview

We are seeking a proactive and hands‑on Delivery Station Supervisor to take a leading role in the day to day running of the depot.

This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs.

The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritizes safety, and drives performance through coaching, accountability, and effective operational planning.

Key Responsibilities

1. Driver Team Leadership

• Lead, motivate, and supervise a team of delivery drivers (3PL.)
• Conduct daily briefings and route reviews to ensure clarity of expectations.
• Monitor driver performance and provide regular coaching and feedback.

2. KPI Performance Management

Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:

• First Time Delivery Success (FTDS) – Maximise successful first‑attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
• On Time Pick Up – Ensure all collections are completed within agreed time windows.
• Customer Complaint Rate – Minimize complaints through high service standards, proactive communication, and issue resolution.
• Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.

3. Customer Service Excellence

• Champion a customer‑first, every parcel culture across the delivery team.
• Investigate and resolve customer issues quickly and professionally.
• Monitor service quality and ensure company standards are upheld.
• Collaborate with customer service teams to close feedback loops and prevent recurring issues.

4. Operational & Warehouse Oversight

• Oversee daily dispatch and return processes to ensure smooth station operations.
• Ensure accurate parcel scanning, sorting, and load‑out procedures.
• Report on daily KPI results to the Last Mile leadership team.
• Maintain clear communication between warehouse, drivers, and management.

5. Health, Safety & Compliance

• Promote and enforce a strong safety culture.
• Ensure compliance with all health & safety policies and driving regulations.
• Conduct safety briefings and incident investigations when required.
• Monitor vehicle and equipment standards.
• Ensure the station operates safely and efficiently at all times.