Deskside Support Technician (d/f/m) - Kassel

About the Role

As a Deskside Support Technician (d/f/m) - Level 1, you will provide hands-on technical support to end users within a dynamic enterprise environment. You will deliver IMAC activities, break-fix services, device imaging, and support shop-floor operational hardware. This is a fully onsite role supporting a manufacturing environment in Kassel.

Work Model

100% Onsite - Kassel, Germany
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Kassel, Hessen .

Key Responsibilities

End-User & Device Support

• Perform IMAC (Install, Move, Add, Change) tasks.
• Handle break-fix issues for desktops, laptops, printers, and peripherals.
• Provide onsite end-user support for hardware, software, and business applications.

Manufacturing Shop-Floor Support

• Support handhelds, rugged devices, laptops, scanners, and other shop-floor technology.

Data Collection & Migration Support

• Execute data collection and preservation activities for system migrations and eDiscovery .

System Setup & Configuration

• Stage, build, and image end-user systems using standard corporate image (eCore).
• Ensure proper configuration and handover to users.

Required Qualifications

• Good communication skills and ability to collaborate with end users.
• Proficiency in German to collaborate with German-speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)).
• Strong analytical and troubleshooting skills.
• Minimum 2 years deskside or field support experience .
• Strong working knowledge of MS Windows OS .
• Working knowledge of MS Office and standard business software.
• Good customer support orientation and professionalism.
• Basic understanding of:
  • Networking
  • Telecom
  • Compute/storage
  • Mobile device support