Desktop Support Specialist

AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.

With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.

Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.

Experience: 3–4 Years

Work Location: Dresden, Germany (100% Onsite)

Work Schedule: Monday to Friday (8x5)

Mandatory Skills:

• Windows 10 & Windows 11 Administration and Troubleshooting
• Desktop/Laptop Hardware & Software Troubleshooting
• Basic Networking Knowledge
• ServiceNow (Preferred)
• Meeting Room & Conference Device Support
• Device as a Service (DaaS) Lifecycle Management
• Responsible for managing all IT requirements at the client’s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.

Key Responsibilities:

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.