On-Site Desktop Support Specialist – Windows & Networking

BCIC Swiss GmbH is seeking a Desktop Support Specialist for on-site work in Germany. You will provide on-site desk‑side support, install and repair desktops, laptops, printers, and peripherals, and assist with Windows OS, Active Directory, and antivirus software.

Responsibilities include delivering Smart Hands support for network devices, troubleshooting LAN/WAN, VPN, DNS, DHCP, RDP, and wireless connectivity, while keeping ticket updates current and escalating complex issues as needed.