Director, Business Intelligence and Operations

Responsibilities

• Serve as a core strategic advisor to the SVP, Neurology Operations and NBU leadership, leveraging data-driven insights to support business unit transformation, growth, and performance improvement
• Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows
• Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance
• Partner with Finance on forecast modeling, revenue realization tracking, and budget management; support business unit leadership on Monthly Operational Reviews and key executive presentations
• Provide analytical support and operational assistance to Operations leadership on strategic investment planning and execution of financial and clinical performance targets
• Identify data quality risks, reporting gaps, and process inefficiencies early; drive mitigation strategies to ensure accurate and timely delivery of analytics products
• Monitor KPIs related to provider readiness, implementation timeliness, turnaround times for BD requests, and launch timeline adherence
• Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce
• Partner with Data Warehouse and Analytics teams to ensure the NBU has access to accurate data, including clinician profiles and service site registries, within Salesforce, TelemedIQ, and other operational platforms
• Design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success
• Collaborate cross-functionally with Finance, Credentialing, Clinical, and Business Development teams to ensure internal (NBU) partners have the reporting and insights needed for informed decision-making
• Effectively lead and develop direct reports, ensuring alignment to goals and overall NBU objectives
• Other duties as assigned
• Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions

Qualifications

• Bachelor’s degree in business administration, healthcare administration or related field
• At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
• Advanced excel and analytics skills, including data visualization tools
• Proficiency with Microsoft Office programs
• Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
• Excellent organizational and time management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Ability to work independently, but function as part of a team
• Expertise in electronic practice and health record management
• Capable of building and interpreting while transforming that intelligence into clear, compelling narratives that drive informed decision-making at every level of the organization
• Desire to work in a high-growth, fast-paced environment
• Ability to operate with both precision and vision, driving scalable processes
• Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration