Director, Care Delivery

Responsibilities

• Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
• Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
• Establish scalable processes and workflows to support organizational growth and evolving patient needs.
• Accountable for operational performance through key performance indicators (KPIs) and service-level metrics.
• Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
• Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand.
• Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
• Partner with cross-functional teams to implement new programs, workflows, and technology enhancements.
• Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
• Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

Qualifications

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations.
• 3+ years of experience leading virtual care, telehealth, or digital health operations preferred.
• Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations.
• Demonstrated success in provider capacity planning, utilization management, and operational performance improvement.
• Strong analytical and data-driven decision-making skills.
• Proven ability to lead teams through growth, change, and process transformation.
• Exceptional communication, collaboration, and leadership skills.