Director, Client Success

Stellenbeschreibung:

Establish and strengthen long-term relationships with assigned clients as a trusted, strategic advisor
Translate performance data into actionable insights and present findings with clarity and confidence
Strategize, implement, and maintain program initiatives aligned with client goals and objectives
Establish success criteria across financial, clinical, operational, and service capabilities
Manage client objectives, expectations, and timelines throughout the program lifecycle
Maintain a deep understanding of RxAnte's capabilities, communicate relevant offerings to clients, and identify upsell opportunities
Partner with the client analytics team to gather and analyze data, identify trends and root causes, and develop quality workplans and deliverables
Oversee all aspects of client deliverables, coordinating with technical and analytic teams to identify potential issues and mitigate risk
Work with Client Success leadership and cross-functional teams to develop scope, deliverables, resources, work plan, budget, and timing for new initiatives
Analyze and evaluate program risks and produce program reports for client program leads and executive leadership
Facilitate effective client meetings and collaborate with team members to prepare for and drive client meeting success

Requirements

Bachelor's degree required
7+ years of client management experience in the healthcare industry (e.g., health plan, hospital, healthcare services, pharmacy)
Domain expertise in Medicare Advantage health plans and/or quality performance or improvement initiatives
Proven track record building and strengthening client relationships and communicating effectively with senior management and executives
Strong analytical rigor, with the confidence to analyze data and bring clients a point of view, not just a report
Ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment while operating independently amid competing priorities
Demonstrated ability to collaborate effectively with cross-functional teams to consistently meet deadlines and client expectations
Excellent written and verbal communication skills, strong attention to detail, and exceptional time management, facilitation, and organizational skills
Available for periodic travel to RxAnte's Sterling, Virginia office and to client sites
Must be authorized to work in the U.S. without company-sponsored visa sponsorship
Successful completion of a comprehensive background check and pre-employment drug screening
Preferred: Master's degree or other advanced degree in clinical services, healthcare analytics, healthcare administration, healthcare technology, or a related field
Experience with pharmacy and/or medical data
Knowledge of change management principles

Core Competencies

Demonstrates expertise in client management within the healthcare industry, particularly in Medicare Advantage health plans, while effectively analyzing data to provide actionable insights and drive client success. Strong communication and collaboration skills are essential for managing cross-functional teams and meeting client expectations.