Director, Customer Solutions Engineering – PMO

Stellenbeschreibung:

Provide strategic direction and accountability for Rocket’s professional services portfolio
Enable exceptional customer outcomes in engagements with Rocket’s Customer Solutions Engineering organization
Ensure readiness for portfolio growth and onboarding following large-scale M&A integrations
Develop and execute the CSE PMO vision and strategy aligned with organizational goals
Own and optimize Rocket’s Professional Services Automation solution and processes
Evaluate and improve PMO capability, governance, and maturity
Lead Project Management leadership activities, including planning, staffing, budgeting, expense management, and methodology improvements
Manage post-sales portfolio financial planning, tracking, control, forecasting, and reporting
Influence cross-functional leadership to ensure successful transition from pre-sales to project delivery
Develop and present project portfolio communications to stakeholders
Design and implement CSE project management process and methodology improvements
Enable Project Management organization members to manage customer engagements from initiation through implementation and go-live
Ensure identification, evaluation, tracking, communication, and mediation of project issues and risks
Establish long-term direction for the CSE PMO, including staffing, workflows, systems, and leadership
Lead CSE portfolio integration during corporate development M&A activities
Evaluate acquired businesses’ professional services methods, portfolios, and resource requirements
Lead resolution of complex issues using data-driven insights
Collaborate with senior leaders to establish strategic plans and objectives

Requirements

10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio delivering technical solutions
10+ years of previous management experience
Solid understanding of technical solution project life cycle models
Expert knowledge of Agile and traditional project management principles and practices
Sufficient technical background to provide credible leadership to project management teams and evaluate complex project risks and issues
Ability to lead project management professionals and collaborate across all functions of a professional services organization
Business and financial acumen with experience managing a large, complex, and growing portfolio
Experience as business owner of a fully integrated enterprise PSA application solution
Record of successfully leading professional services teams providing technology solutions to customers larger than $1 billion
In-depth knowledge and experience with organizational change management methodologies
Ability to envision and drive strategic programs within time, resource, and budget constraints
Proven success establishing KPIs and metrics to drive operational/service delivery excellence
Experience with M&A integration accountability
Strong written and verbal communication skills with enterprise customers and executives
Experience scaling organizational capabilities end-to-end without compromising quality or control
PMP, PfMP, and/or PgMP certifications required

Core Competencies

Demonstrates extensive experience in leading professional services teams and managing complex multi-million dollar portfolios, with a strong focus on project management methodologies and organizational change management. Proven ability to drive strategic initiatives and optimize processes within a professional services automation framework.