Director of Partner Solutions – Cardiology

Responsibilities

• Own strategic customer relationships from implementation through long-term adoption, growth, and renewal for Ascertain's highest-priority healthcare partners.
• Lead complex implementations, guiding customers through deployment, change management, and operational transformation.
• Serve as a trusted advisor to executive sponsors, physician leaders, and practice administrators, helping them achieve measurable operational and financial outcomes.
• Partner cross-functionally with Sales, Product, Engineering, and Clinical teams to deliver exceptional customer experiences and influence product direction.
• Identify opportunities for expansion by uncovering new use cases, demonstrating ROI, and helping customers maximize the value of Ascertain's platform.
• Build scalable playbooks and best practices that improve implementations and establish repeatable success across specialty healthcare organizations.

Requirements

• 5+ years of experience leading enterprise healthcare implementations, customer success, consulting, or post-sale delivery within healthcare technology.
• Deep experience supporting cardiology physician groups or cardiovascular service lines
• Strong understanding of ambulatory practice operations, including prior authorization, referrals, revenue cycle, scheduling, and clinical workflows.
• Proven ability to lead complex, multi-stakeholder initiatives and build trusted relationships with healthcare executives and operational leaders.
• Experience working with ambulatory EHRs such as athenaOne, eClinicalWorks, Epic, NextGen, or similar platforms.
• Excellent communication, project leadership, and problem-solving skills, with the ability to thrive in a fast-paced startup environment.
• Experience supporting enterprise health systems or large physician organizations and experience implementing AI-enabled workflow automation or healthcare SaaS platforms is a big plus.

Core Competencies

Demonstrates expertise in leading enterprise healthcare implementations and customer success, with a strong focus on ambulatory practice operations and the ability to build trusted relationships with healthcare executives. Proficient in guiding complex initiatives and maximizing the value of healthcare technology platforms.