Senior Director, Partner Account Management – North America

Responsibilities

• Drive outcomes across our most strategic partners
• Deliver strong, consistent revenue growth across major partners while maintaining a customer‑first approach.
• Ensure high customer satisfaction (NPS), low churn (<5%), and strong long‑term customer outcomes.
• Improve partner productivity and performance above the broader ecosystem.
• Lead, coach, and develop a team of 3–6 Major PAMs.
• Set a high bar for account management, planning, and execution.
• Help each team member grow into a stronger, more strategic operator.
• Build and maintain strong relationships with partner executives, including the C‑suite.
• Drive the annual planning process with each major partner.
• Hold both the team and partners accountable for execution.
• Raise the quality and consistency of QBRs across the team.
• Drive forecast accuracy and pipeline quality across major partners.
• Represent the needs of top partners within Acumatica.

Requirements

• Bachelor’s degree in Business, Management, or related field required
• MBA or advanced degree preferred
• 10+ years of people leadership experience leading teams in partner management, account management, or similar roles
• Experience working with complex B2B solutions (ERP experience strongly preferred)
• Deep expertise managing and growing strategic partner relationships
• Strong operator—comfortable with planning, forecasting, and driving accountability
• Able to work effectively at the executive level, both internally and with partners
• Direct sales experience is a plus.