Director of Professional Services

Summary

Imagine you could personally change the future of the legal industry, starting from the first customer and scaling a high‑growth business unit in the world’s largest legal market. As General Manager, Sharedo US you will lead our expansion into the U.S. enterprise market, defining how Sharedo transforms how large law firms run their business.

This is a rare opportunity to launch and grow a startup inside an established company. You will architect and execute the strategy to bring a proven product to a market where competition is low and demand for scalable, process‑driven solutions is high. You will build the go‑to‑market engine and establish a professional services function to support complex enterprise implementations.

Working in partnership with North American leadership and reporting to the GM Sharedo, you are responsible for leading, managing and continuously developing all aspects of Sharedo’s U.S. business.

What you’ll be doing

• Lead Sharedo’s entry and growth in the North American enterprise legal market, from first customer to scaled operation.
• Develop and execute a strategic vision to grow revenue and market share in the U.S. enterprise legal segment, in close alignment with Sharedo UK.
• Build and lead a multi‑disciplinary team spanning enterprise sales, professional services, solutions, delivery, and partner programs.
• Develop and execute a go‑to‑market strategy for large law firms (300+ seats), driving awareness, adoption, and momentum.
• Stand up and scale a professional services organization to support complex software implementations, including team structure and process design.
• Create and manage a partner ecosystem, including system integrators and implementation firms, to accelerate delivery and adoption.
• Collaborate with Sharedo UK and Clio teams on product strategy, roadmap localization, and customer feedback loops.

What you may have

• Proven experience as a General Manager or senior business leader, responsible for both GTM and services in enterprise SaaS.
• Enterprise software experience, with a strong track record of closing and implementing complex, multi‑stakeholder deals.
• A CEO mindset—high agency, cross‑functional fluency, P&L ownership, and comfort operating in ambiguity.
• Strong people leadership experience; you’ve built and led 30+ person orgs across sales, services, or CS.
• Experience building professional services and delivery functions in a complex B2B environment.
• Deep understanding of how to build and scale partner programs and customer onboarding processes.
• Ability to drive strategy but also roll up your sleeves and build.
• Background in or exposure to legal tech and understanding of law firm operations is a strong plus.
• Growth mindset when it comes to process improvement and new technologies, especially AI.

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

Some highlights of our Total Rewards program include

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources.
• 401k matching and Child Education Savings.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The full salary range for this role is 224,000 to 280,000 to 336,000 USD. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

* We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.