Director, Transformation Services – Patient Financial Services

Stellenbeschreibung:

• Lead and drive Patient Financial Services revenue cycle transformation initiatives for clients
• Manage project plans, deadlines, and on-time deliverables
• Prepare reports, presentations, and documentation to monitor and communicate Patient Account initiatives
• Improve tracking tools and develop KPIs and metrics covering quality, process, financials, and patient satisfaction
• Serve as a Patient Financial Services subject matter expert for clients and team members
• Collaborate with colleagues and client counterparts to address business challenges and adapt implementation methodologies
• Monitor analytics, report denial and procedural trends, and recommend corrective actions
• Develop scalable transition plans to sustain improvements
• Assist in developing and improving revenue cycle assessment and implementation methodologies
• Evaluate current-state operations and create blueprints for transitions to the desired future state
• Establish measurable goals and priorities aligned with organizational objectives
• Use, protect, and disclose protected health information in accordance with HIPAA
• Comply with Information Security and HIPAA policies and procedures
• Limit viewing of PHI to the minimum necessary
• Perform other duties as assigned

Requirements

Proven experience in a leadership role within revenue cycle services, preferably in a healthcare hospital-based healthcare setting
7+ years of experience in healthcare operations related to patient accounts—billing, insurance/self-pay collections, and denial prevention
7+ years of healthcare consulting experience
Proven success leading large-scale Patient Financial Services strategic development and implementations
Advanced level of Excel proficiency and experience in financial modeling and analysis
Advanced Microsoft PowerPoint and Word skills
Project leadership and workplan management experience for opportunity assessments within a consulting firm setting focused on patient financial service revenue cycle areas
Strong understanding of revenue cycle management principles and practices
Knowledge of state and federal governmental, legal, and regulatory provisions related to front-end revenue cycle operations
Exceptional communication and interpersonal skills
Strong analytical and problem-solving abilities with a data-driven approach
Ability to adapt to a fast-paced, changing environment and manage multiple priorities and deadlines
Occasional travel and flexibility to work outside normal business hours
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes

Core Competencies

Demonstrates expertise in Patient Financial Services revenue cycle management, with a strong focus on strategic development, implementation methodologies, and compliance with HIPAA regulations. Proven ability to lead projects, analyze data, and improve operational efficiencies in healthcare settings.