Director, Transformation – Testing & Quality Services

Responsibilities

• Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services
• Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals
• Define and implement transformation communication and change adoption strategy across delivery organizations
• Define and implement transformation success metrics (e.g., process definition and implementations, quality, productivity)
• Ensure execution aligns with approved transformation plans, timelines, and quality standards
• Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed
• Provide executive-level updates on transformation progress, risks, and outcomes
• Serve as the primary escalation point for transformation-related risks, issues, and dependencies

Requirements

• 15+ years of experience in testing, quality engineering, technology delivery
• Delivering at least 2 large‑scale transformation programs
• 5+ years in Healthcare with Medicaid programs is preferred
• Proven experience defining and governing enterprise transformation strategy
• Strong understanding of testing lifecycle (STLC), process definitions, automation
• ALM tools, TMMi Model and operating model transformation
• Experience working in multi‑vendor environments with clearly defined RACI‑based delivery models
• Demonstrated leadership in driving change management, adoption, and continuous improvement

Core Competencies

Demonstrates expertise in defining and executing enterprise transformation strategies, with a strong focus on testing lifecycle management, change adoption, and continuous improvement in multi‑vendor environments. Proven ability to lead large‑scale transformation programs and provide executive‑level updates on progress and risks.