Disputes Specialist (Fully Remote)

• Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases, as well as ACH disputes.
• Work with partners and internal team members to review and assess information from users to determine dispute validity.
• Manage a high-volume caseload within service level agreements with critical attention to detail.

You should have:

• 2–5+ years of experience in customer support or investigations, with dispute experience and card scheme chargeback rules preferred.
• Experience in banking, fintech, or financial services, and managing customer-facing queues.
• Strong communication skills, product sense, and comfort working in a high-risk environment.

Total Rewards:

• Competitive base salary, equity (stock options), and benefits package.
• Salary ranges adjusted for geographic location and internal pay equity.
• Equal opportunity employer committed to diversity and inclusion.

Mercury

Mercury is a fintech company building a banking stack for startups to simplify their financial lives. They value diversity and belonging and are an equal opportunity employer, fostering a highly motivated and self-starting culture.