Distribution Analyst, Customer Service Operations

Responsibilities

• Design, build, and maintain weekly and monthly KPI reporting for Customer Service Operations.
• Develop and enhance Power BI dashboards to provide clear visibility into operational performance.
• Analyze large data sets to identify trends, gaps, and improvement opportunities.
• Automate repetitive reporting and data processing tasks to improve efficiency and accuracy.
• Validate data integrity across multiple data sources and escalate discrepancies as identified.
• Partner with cross-functional teams to gather requirements and support evolving reporting needs.
• Support documentation of reporting processes, logic, and data definitions.

Requirements

• Bachelor’s degree preferred (Data Analytics, Business, Information Systems, Finance, or related field).
• 1-3 years of experience in a data analyst, reporting analyst, or similar analytical role.
• Strong proficiency in Power BI and Microsoft Excel (required).
• Experience working with large datasets and KPI-driven reporting.
• Experience with SAP, Hana PS4, and Power Automate is a plus.
• Ability to translate business needs into reporting and visualizations.