Engineering Manager – Technical Operations

Responsibilities

• Lead the day-to-day Technical Operations function in support of the EHRM client, using monitoring tools (LightsOn, Tachyon, Splunk) to identify, triage, and resolve end user device, client networking, and system issues.
• Guide troubleshooting and resolution of complex technical issues across client and stakeholder teams to continuously improve the end user experience.
• Provide technical analysis and oversight across all systems engineering aspects of the EHRM transition to a COTS product line, including requirements development, network and system environment setup, test, change management, release and deployment, support, and sustainment.
• Actively monitor for, identify, and address technical risks, gaps, and opportunities affecting the ability of the solution architecture to satisfy requirements throughout the lifecycle.
• Prepare analysis of alternatives (AoA) presentations to support client and program decision making.
• Proactively engage Integration and Interfaces, Cyber, Infrastructure, Architecture, and other stakeholder teams to ensure timely execution of strategic plans and schedules.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years of professional engineering experience, with 3+ years in an engineering management or technical leadership role.
• Hands‑on experience with enterprise monitoring and endpoint management tools such as Splunk, 1E Tachyon, LightsOn, or equivalents.
• Demonstrated experience leading cross‑functional technical teams across Integration, Cyber, Infrastructure, and Architecture disciplines.
• Track record of standing up and operating Technical Operations or systems engineering functions on a complex enterprise IT program, including change management, release and deployment, and sustainment.
• Strong written and verbal communication skills, with the ability to present analysis of alternatives, status, and metrics to senior client and program stakeholders.
• Comfort owning a backlog of operational work and driving it to completion in a high‑visibility, high‑accountability environment.