English Customer Service Specialist – Permanent

Responsibilities

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes
• Troubleshoot and resolve common issues; escalation of complex cases when needed
• Manage user accounts and access across multiple platforms
• Ensure timely, accurate case handling and maintain high service standards
• Act as a subject‑matter expert for specific clinical systems, supporting critical vaccine‑related operations

Requirements

• Fluent in English (written and spoken)
• Strong communication and customer service skills with empathy and clarity
• Ability to multitask under pressure and maintain attention to detail
• Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred
• Comfortable with technology and quick to learn new systems
• Experience with ticketing systems, clinical systems, and user account management