Enterprise Customer Success, Online Adult & Career Education

Responsibilities

• Evaluates customer needs while connecting them to appropriate Pearson solutions.
• Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products.
• Responsible for driving instructor success with the necessary skills, information, and on‑going training and assistance.
• Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory.
• Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements.
• Collaborates with internal stakeholders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance.
• Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion.

Requirements

• Bachelor’s Degree or equivalent experience
• Customer‑facing personalized customer success, customer service, account management, or corporate training experience.
• Must have experience in one of the following: Edtech, Customer Success, HigherEd, Sales
• MUST LIVE IN MIDWEST OR WEST US REGIONS