Expert Commercial Landlord Management (m/f/d) for Vantage Towers

The opportunity

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. Düsseldorf. From today.

Your Contribution

• You take full ownership of independently and promptly processing and classifying incoming tickets and inquiries.
• You manage the entire written and verbal correspondence with internal and external clients as well as service providers.
• You drive the invoice management process by thoroughly reviewing, approving, and ensuring the correct allocation and billing of accounts.
• You spearhead the escalation management process, taking responsibility for resolving critical cases and complex issues efficiently.
• You build and maintain strong relationships with internal and external stakeholders to guarantee seamless communication and successful project outcomes.

What Makes You Stand Out

• At least 2-3 years of relevant professional experience in ticket and/or inquiry management, ideally within the telecommunications sector.
• A completed vocational training in the real estate sector is highly desirable; additional commercial or technical knowledge is an advantage.
• Exceptional communication skills combined with a confident and professional demeanor when collaborating with various stakeholders.
• A high level of assertiveness and a strong solution-oriented mindset when tackling complex challenges.
• Fluent German skills (C1 level or equivalent) and good English skills (at least B2 level) for written and spoken international correspondence.

What We Offer

• A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization.
• An attractive salary package: depending on your professional experience and qualification.
• Several benefits such as bonus, cafeteria, private medical insurance and team buildings.
• Sport support option (AYCM access; Unlimited Fitness&Wellness sportpass).
• Hybrid working opportunity.