Facility Operations Specialist (2280)

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Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

Chartered in 1895, Northern Illinois University ( NIU ) is a student-centered, regional public research institution with a diverse and international student body of approximately 16,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff, students, alumni, local residents and friends. Together, we support the goal of providing upward mobility to our students as well as the opportunity to make an enduring impact on our future.

Position Summary

This position supervises daily operations of the Hotel at Holmes, which includes time at the hotel information desk and in housekeeping to ensure the delivery of consistent quality customer service.

The Hotel at Holmes is located at the Holmes Student Center. As an integral part of the educational mission of Northern Illinois University, the Holmes Student Center is committed to providing the campus community with a gathering place that enhances student life, cultivates unity and promotes development through a variety of cultural, educational, social and recreational programs.

The Facility Operations Coordinator is a key component to the successful operation of the Hotel at Holmes. The Facility Operations Coordinator is responsible for the hiring, training, scheduling and supervision of hotel information desk and housekeeping staff. They provide a high level of customer service for students, visitors, and guests at the Holmes Student Center. They analyze hotel data, financials, and survey reports. They keep accurate records for audit purposes. The position assists with tracking budgets for student staffing and open orders.

Essential Duties and Responsibilities

Supervision

• Assist in hiring, training, scheduling and supervision of hotel information desk staff
• Assist in developing hotel policies, procedures, and creating staff training resources
• Assist in hiring, training, scheduling, and supervision of housekeeping staff
• Assist in creating housekeeping procedures and checklists
• Responsible for payroll reporting for Hotel at Holmes
• Enforce Holmes Student Center and Hotel at Holmes policies

Customer Service

• Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes
• Staff the hotel front desk; answer questions and direct visitors to the correct campus resource or location
• Respond to hotel phone calls and messages promptly
• Make/book hotel guest reservations utilizing reservation software
• Make hotel keys for guests
• Assist and process hotel check in and check out procedures
• Provide hotel guests with additional hospitality items as requested
• Accommodate special needs and requests from guests
• Check hotel email and respond to email inquiries

Reporting

• Run hotel data, financials, and survey reports. Keep accurate records for audit purposes
• Assist with tracking budgets for student staffing and open orders
• Perform inventory count of hotel supplies and equipment
• Perform long-term equipment rotation plans
• Alert manager when low on supplies or equipment that needs replacing
• Assist in inspecting hotel rooms and spot cleaning if needed
• Assist in folding hotel linens and stocking hotel supply closets and the hotel desk
• Submit and follow up on work order issues

Other Related Duties

• Perform other related duties as assigned
• Attend staff/training meetings as appropriate

Minimum Required Qualifications (Civil Service)

• High School Diploma or equivalent.
• Any one or combination totaling two (2) years (24 months) from the categories below:

• college course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
• 60 semester hours or an Associate’s Degree equals one (1) year (12 months)

• training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.

• work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of principles and processes for providing customer service.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
• Knowledge of electronic equipment, computer hardware and software, and their applications.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to understand implications of new information for both current and future problem-solving and decision-making.
• Ability to exhibit strong organizational skills and maintain detailed, accurate records.
• Ability to communicate effectively as appropriate for the needs of the audience.
• Ability to interpret work related documents, policies, and procedures.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• A minimum of one year of experience working in a hotel.
• A minimum of one year of supervisory experience.
• A bachelor’s degree in hospitality, business management, or a relevant field.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

• Ability to lift up to 50 pounds on occasion
• Flexibility to provide on-call shift coverage and/or direct communication in case of staff shortage, staff illness, vacation coverage, heavy hotel occupancy, etc.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

Anticipated Appointment Start Date 08/16/2026

Anticipated Appointment End Date

Percent of Staff Year

Percent of Staff Year 1.00

Standard Hours Per Week 37.50

Working Hours

Working Hours Varies based on department needs, occasional nights and weekends

• Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of AffirMitive Action and Equal Opportunity ( AAEO ) at .

• List of at least 3 Professional References
• Resume/Curriculum Vitae
• Cover Letter
• List of at least 3 Professional References
  • Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
  • Transcripts (unofficial with official required at hire)
  • Other