Field Service & Deployment Technician (f/m/x)

About the Role

As a Field Service & Deployment Technician at Circus, you'll ensure our robotic kitchen systems — and our broader product portfolio as it grows — are installed, tested, and running smoothly at customer sites. Reporting to our Maintenance Lead, you'll be the technical lead on the ground — solving issues, guiding customers, and collaborating with our product, hardware, engineering and Operations teams. As we scale our deployments, this role is critical to making every location launch a success and keeping uptime high across our growing fleet. Your regional focus will center on southern Germany (incl. Stuttgart, Ingolstadt, Munich), with occasional support for deployments and maintenance further afield, also internationally.

Your Daily Business

• Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems and other Circus products at customer sites
• Troubleshoot and resolve software, electrical, or mechanical issues on‑site
• Act as technical point of contact for field escalations, coordinating with our product, hardware, and software teams
• Perform machine updates and retrofit installations across the field
• Provide professional customer support during and after deployments
• Document all work thoroughly, building and improving maintenance processes as the fleet grows
• Identify service and support needs and proactively suggest improvements
• Support training of operators or new Field Service hires

Base Qualifications

• 2-3+ years of experience in field service, technical support, or equipment installation
• Background in mechatronics, robotics, electrical engineering, or an equivalent technical field
• Strong technical troubleshooting skills — experience with sensors, robotics, IoT devices, or foodtech equipment is a plus
• Professional, courteous, and calm under pressure
• Self‑reliant, well‑organized, and comfortable working independently on‑site
• Strong communicator with solid stakeholder management skills
• Willingness to travel regularly within your region, including short‑notice trips to support deployments
• Valid driver’s license
• Fluent in English; German speaking skills preferred.

Our Offer

• Competitive Compensation: Competitive compensation package with stock options for full‑time employees.
• Work‑Life Balance: Regular team events, unlimited vacation days, and a corporate pension plan.
• Personal Development: personal budget for training, in‑house trainings, and growth opportunities in a fast‑paced environment.
• Mobility: Company vehicle/travel expenses covered for field assignments, plus a monthly budget for mobility or other expenses and a subsidized Dance Mobility Subscription for E‑Bike/E‑Moped.
• Well‑Being: Discounted Urban Sports Club membership and Wellhub for a variety of well‑being offerings.