Field Service Engineer (M/F/D)

Forming Our Future together. Shape your future with a hidden champion of the high-tech industry. FormFactor is a leading global manufacturer of semiconductor test and measurement products, including advanced MEMS probe cards, engineering probe stations and probes, metrology systems, as well as quantum cryogenic measurement systems. Globally, FormFactor Inc. has locations in all markets relevant to the semiconductor industry. In Germany, we develop and manufacture wafer probers for a wide range of applications. Our products and solutions contribute significantly to the development and productions of new technologies. From AI to 5G, from autonomous driving to quantum computing, almost every breakthrough innovation today has its form factor.

Overview

That Looks Good. Your Future At FormFactor.

Responsibilities

• Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
• Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• Preparation of commissioning protocols and acceptance reports
• Technical training and instruction of customers
• Troubleshooting and repair of our probers both as telephone support and at the customer's site
• Implementation and monitoring of technical escalations
• Professional customer communication
• Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Regular participation in qualification measures
• Adherence to all health and safety requirements both internally and during customer service calls

Qualifications

• Engineer or technician in the field of electrical engineering, automation technology or similar
• At least 2-4 years of experience in a similar field of activity is typically required
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills
• Willingness to travel
• Good communication skills in German and English both verbally and in writing
• Good knowledge of common MS Office applications
• Valid car driving license and willingness to travel required

Benefits

• 30 days of vacation, flexible working hours and home office for work-life balance
• Attractive remuneration package and share in the company's success
• Friendly working atmosphere and international collegiality
• Internal training, exchange programs and open transfer of knowledge
• As the market leader, operate in an exciting and crisis-proof industry of the future

If you are interested, please apply with your earliest starting date and salary expectations. The fastest way to contact us is via the Apply button. You may also share a link to your profile on XING or LinkedIn for a first impression. We look forward to receiving your application!