Financial Clearance Specialist

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service
• Maintains patient confidentiality per HIPAA regulations
• Provides exceptional customer service to consumers which establish a positive first impression of Northwestern Medicine
• Correctly identifies and collects patient demographic information in accordance with organization standards
• Monitors admission/registration and scheduled surgeries flow of patient information through the revenue cycle
• Facilitates the pre-authorization of diagnostic exams between referring physicians and insurance carriers
• Ensures all admissions and scheduled surgeries are financially cleared to allow for maximum and timely reimbursement to the hospital

Requirements

• High School Diploma or equivalent
• 2-3 years previous hospital billing, insurance follow-up, or customer service in a hospital setting
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in computer data-entry/typing
• Ability to read, write, and communicate effectively in English
• Basic computer skills
• Ability to type 40 wpm
• Ability to multi-task
• Customer service oriented
• Excellent organizational, time management, analytical, and problem-solving skills.

Hard Skills

• hospital billing
• insurance follow-up
• data-entry
• typing
• patient demographic information collection
• pre-authorization of diagnostic exams
• financial clearance processes
• revenue cycle management

Soft Skills

• customer service
• interpersonal skills
• verbal communication
• written communication
• organizational skills
• time management
• analytical skills
• problem-solving skills
• multi-tasking

Certifications & Qualifications

• High School Diploma