Support Specialist, Financial Management & Accounting

Stellenbeschreibung:

Act as both subject matter and platform expert.
Primary point of contact for customers who have chosen Pennylane as their central software for accounting and financial management.
Engage daily with users to understand the issues they experience.
Investigate issues and provide a solution, or when necessary, elevate them to the technical teams.
Assist company and firm accountants with importing data into Pennylane to facilitate migration.
For the first 3 months: join the Pennylane Academy and train on the product and the team’s processes.
From months 4 to 6: handle increasingly complex customer requests.
Become a product expert and support the team’s skill development.

Accounting education (BTS CGO, DCG, BTS Assistant de gestion PME‑PMI, Master CCA, or Bachelor in Administrative and Accounting Management).
At least 3 years’ experience in an accounting firm (ideally having completed at least three fiscal periods).
Experience working directly with company leaders is a plus (for example internal advisory).
Interest in innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Knowledge of the Pennylane platform is a plus.
Professional level of English.
Strong written communication skills and ability to explain concepts clearly and professionally to users.
Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
Capacity to work both independently and as part of a team.
Flexibility to adapt to the rapid evolution of the product.
Willingness to learn and stay up to date with product developments.