German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you !

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers' enquiries within given timescales
• Develop and maintain a full technical knowledge of the client's products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of German (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI's
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

• €1,420 (including complements and monthly performance bonus) + quarterly bonus + signing bonus
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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