German Technical Customer Service - Portugal

Technical Customer Service – German Speaker

Location: Lisbon, Portugal
Start Date: May 2026
Work Model: On-site

About the Role

Join an international technical support project within a leading digital search engine environment in Lisbon.

In this role, you will provide technical assistance to German-speaking users, helping them resolve product and service-related issues while ensuring a high-quality customer experience. You will be part of a dynamic, multicultural team working in a fast-paced and continuously evolving environment.

Responsibilities

• Provide technical customer support via phone, email, and chat
• Assist users with product, service, and account-related inquiries
• Troubleshoot issues and guide users toward effective solutions
• Ensure accurate documentation of all interactions
• Deliver high levels of customer satisfaction
• Collaborate with internal teams to improve processes and user experience

Requirements

• German: C1–C2 (fluent/native)
• English: B2
• Strong communication and problem-solving skills
• Passion for helping customers
• Comfortable working in a dynamic, fast-paced environment
• Open to feedback and continuous improvement
• Availability to work on-site in Lisbon

Working Schedule

• Monday to Friday: 08:00 – 20:00 (rotational shifts)
• Saturday & Sunday: 08:00 – 17:00
• 2 rotational days off per week

Salary & Benefits

• Base salary: €1,100 (paid over 14 months)
• Performance bonus: €135 (paid over 14 months)
• Complexity bonus: €120 (paid over 11 months)
• Meal allowance: €7.63 per working day
• Health insurance from day 1 (employee contribution required)
• Free health insurance after 6 months of contract
• International and multicultural working environment

Relocation Package (Lisbon)

• Shared accommodation provided (up to 12 months) (details discussed during interview)
• Full relocation support upon arrival
• Assistance during onboarding and settling-in process
• Structured relocation program to ensure a smooth transition

Interested?

If you are a german speaker looking to grow in a technical customer support role within a global digital environment in Lisbon, this is a great opportunity to develop your career internationally.

Apply now and we will get in touch with you shortly