Global CHB Project Manager (Customs House Brokerage Transformation)

About the Role

• Lead the global transformation of our Customs House Brokerage (CHB) business from a transactional support function into a standardized, digitally enabled, performance‑driven global product.
• Drive strategic multi‑year initiatives across P&L harmonization, capability mapping, digital enablement, consulting services development, and global network governance.
• Partner with GHQ leadership and OpCos worldwide to establish CHB as a scalable, profitable, and consulting‑driven business platform.

Responsibility Area and Key Activities

Global Program Leadership

• Lead execution of the CHB Mid‑Term Strategy across global OpCos.
• Align regional and local leadership on strategic priorities and performance expectations.
• Deliver structured transformation milestones including P&L harmonization, capability mapping, digital deployment, and consulting model rollout.
• Establish governance forums and reporting cadence at GHQ level.

P&L Standardization & Performance Visibility

• Design and implement a unified global CHB P&L framework.
• Define KPIs and reporting standards ensuring transparency across markets.
• Drive performance reviews and profitability optimization at GHQ level.

Digital Capability Development

• Lead digital roadmap planning (EDI integration, automation, AI‑based classification, dashboards).
• Oversee global pilots and scaling of digital customs solutions.
• Partner with IT and external providers to ensure scalable, secure, and future‑ready systems.

Consulting Capability & Service Development

• Develop structured CHB advisory and consulting offerings (compliance advisory, tariff engineering, special procedures, trade optimization).
• Implement pricing frameworks, global rate cards, and monetization models.
• Integrate best practices into a standardized global consulting proposition.

Global Network Formation

• Establish a global CHB community enabling collaboration, referral flows, and cross‑border account development.
• Harmonize operating models and governance standards across regions.
• Promote knowledge sharing and capability maturity growth.

Change Management & Stakeholder Engagement

• Influence senior stakeholders across diverse cultural and regulatory environments.
• Drive mindset shifts from local brokerage operations to global business product management.
• Act as transformation ambassador across markets.

Qualifications

Required Level of Education

• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• Professional certifications such as CCS, CILT, ICPA, Licensed Customs Broker, or equivalent strongly valued.

Relevant Experience

• 10+ years of experience in Customs Brokerage, Global Trade Compliance, or Trade Advisory.
• Experience leading multi‑country transformation programs or global product standardization initiatives.
• Proven exposure to centralized P&L structures and performance‑driven operating models.
• Demonstrated experience with digital trade technologies (EDI, automation, AI classification engines, customs management systems).

Required Skills (Technical & Business Skills)

• Deep knowledge of customs regulations, HS classification, AEO programs, valuation, origin management, and special procedures.
• Strong commercial acumen with understanding of service profitability and cost allocation models.
• Digital fluency across BI tools, SaaS systems, and automation technologies.
• Ability to structure scalable consulting propositions.

Leadership & Interpersonal Skills

• Executive‑level stakeholder management across regions and cultures.
• Strong change leadership and transformation execution skills.
• Strategic mindset with strong program management discipline.
• High resilience, ownership, and influence without direct authority.

What We Offer

A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement

At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.