GLOBAL FRAGRANCE EDUCATION PROJECT MANAGER

GLOBAL FRAGRANCE EDUCATION PROJECT MANAGER

Elevate Retail Experience Through Fragrance Education

About the Opportunity:

Join our Global Education Department and play a pivotal role in shaping the future of Retail Education at Guerlain. As the Global Fragrance Education Project Manager, you will empower our markets with the knowledge, skills, and passion to deliver exceptional client experiences.

Reporting to the Head of Innovation & Digital Education, you will transform Marketing Briefs on our new product innovations into impactful training initiatives that highlight Guerlain’s singularity and resonate with both our internal teams and valued customers.

More than just product trainings, the modules you develop will enable retail teams to offer the highest quality in-store experience, whilst optimizing sales across axes, in line with the Guerlain sales ceremony guidelines.

Your main focus will be on Fragrance innovations, however depending on Guerlain’s overall launch calendar you may also contribute to skincare or makeup modules.

Job responsibilities

Key Responsibilities:

• Pioneering Pedagogical Innovation: Develop cutting‑edge, blended‑learning training content that transforms product knowledge & advanced sales techniques into client‑centric expertise, aligned with our innovation plan. The content created must be designed to work within all distribution channels (from Boutiques to Chain Stores). It must also be infused with Guerlain’s specific Tone of Voice, to maintain and reinforce the brand’s unique identity.
• Fostering a Global Education Community: Master the art of communication on our Be Guerlain LMS platform, facilitating a vibrant and engaged training community.
• Empowering a Global Expert Community: Cultivate the expertise of local trainers through engaging seminars, content, and immersive expertise weeks.
• Orchestrating 360 Project Success: Collaborate cross‑functionally with Marketing, Retail, Digital Innovation, and Clienteling teams to ensure the seamless adoption of new tools and initiatives.
• Global Rollout and Impact Measurement: Spearhead the implementation of our fragrance education strategy, ensuring training tool accessibility and analyzing Retail KPIs to measure impact and continuously improve our approach.
• Strategic Action Planning: Develop comprehensive action plans to optimize training effectiveness.
• On‑the‑Field Immersion and Competitive Insight: Dedicate time to in‑store experiences, immersing yourself in the retail environment to gather competitive intelligence and test the effectiveness of training tools.

Profile

Skills & Qualifications:

• Experience: 5 years of project management experience, with a focus on pedagogical design, fragrance/retail knowledge, and an understanding of the luxury environment. On‑field sales experience is a plus.
• Digital Proficiency: Mastery of digital technologies, including mobile applications and learning management systems.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to thrive in an international environment.
• Organizational Skills: Exceptional organizational skills, with the ability to structure projects, maintain rigor, and meet deadlines.
• Collaboration: Proven ability to work effectively in a cross‑functional environment.
• Language Skills: Fluent English & French is essential. Proficiency in another language is a plus.
• Personal Attributes: Energy, positive attitude, flexibility, agility, results‑oriented mindset, passion for learning, and a genuine client‑centric approach.