Global Service Process Manager (m/f/d)

IPG Photonics Corporation is a world leader in the manufacture of fiber laser sources and laser systems. IPG products are used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in industrial production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 30 years with over 5,000 employees worldwide.

For our Global Service Organization , we are looking for a qualified candidate to join us as

Global Service Process Manager (m/f/d)

Your responsibilities:

• Own and continuously improve the global Service Quote-to-Cash process across CRM and ERP systems
• Define and govern global service processes, standards, KPIs, and best practices to ensure consistency across all regions
• Lead process design and represent Global Service in ERP harmonization and digital transformation initiatives
• Drive governance of installed base and master data to ensure data quality, reporting accuracy, and operational efficiency
• Partner with Service, Finance, Supply Chain, and IT to optimize pricing, spare parts, and end-to-end service processes
• Identify opportunities to simplify, standardize, and automate workflows using Microsoft Dynamics 365 and Power Platform
• Establish change management, documentation, and training frameworks to support global process adoption

Your profile:

• Bachelor's degree in Business, Engineering, Information Systems, or a related field
• Experience in global service operations, business process management, or transformation programs
• Proven ownership of Quote-to-Cash processes in a service or aftermarket environment
• Strong knowledge of Microsoft Dynamics 365 (CRM and/or Finance & Operations) or comparable ERP/CRM platforms
• Experience leading ERP harmonization or enterprise system transformation projects
• Strong analytical, stakeholder management, and process improvement skills
• Ability to influence cross-functional global teams without direct authority
• Fluent in English; additional languages are an advantage

Our offerings:

• A collaborative and international working environment in a successful high-tech company
• Competitive compensation package consisting of an attractive monthly salary, annual bonus, vacation pay, and Christmas bonus
• Modern workplace with innovative technologies
• Professional development opportunities within a global organization
• Exciting benefits and access to discounts with the corporate benefits program

Location: Burbach, Germany

Hours: fulltime

Start: immediately