Global Technical Service Partner Coordinator (m/f/d)

Global Technical Service Partner Coordinator (m/f/d) – Bremen

Hybrid role with 2-3 days onsite per week at the Bremen office, fixed‑term contract for one year.

About the Role

The position is part of Global Technical Services, a highly international and matrixed organization that ensures global service operations and partner ecosystems run efficiently, consistently, and in line with company standards.

Key Responsibilities

Pricing Workflow Coordination

• Coordinate end‑to‑end pricing workflows, ensuring correct templates, inputs and documentation are used
• Validate operational data such as volumes, SLAs, capabilities, performance, and cost‑to‑serve inputs
• Prepare complete pricing packages and route them to Sales Ops, Finance and Legal for approval
• Track workflow progress, manage version control and escalates delays where needed

Contract Workflow Coordination

• Ensure correct contract templates and operational requirements (SOPs, SLAs, capability expectations) are included
• Coordinate routing of contracts to Legal, Procurement, Sales Ops and Finance
• Track contract status and ensure documentation accuracy and completeness
• Ensure final signed contracts are stored and communicated appropriately

Governance & Standardization

• Enforce adherence to global SOPs, templates, and approval workflows
• Support compliance checks, audits and partner readiness activities
• Maintain trackers and dashboards for workflow cycle times and governance adherence
• Identify gaps and contribute to continuous improvement of processes

Cross‑Functional Collaboration

• Act as the central coordination point across Enablement, Service Operations, Sales Ops, Finance, Legal, Quality and GSA
• Ensure stakeholders receive complete and accurate documentation for efficient review processes
• Support the adoption of global workflows and governance standards (e.g., Ignite transformation)

Requirements

Must‑Have

• 3–5 years of experience in operations, workflow coordination, governance or partner management
• Strong coordination and workflow management skills with high attention to detail
• Ability to interpret and work with structured processes (e.g., SOPs, SLAs)
• Excellent stakeholder management and communication skills in a global, matrix organisation
• Experience working with cross‑functional teams across different regions
• Fluent in English and German

Nice‑to‑Have

• Experience with pricing or contract workflows
• Background in service operations or partner operations
• Familiarity with workflow and documentation tools such as Smartsheet, Confluence or SharePoint
• Experience working in regulated environments or governance‑heavy processes

What to Expect

• A highly collaborative, international working environment
• Exposure to global stakeholders and cross‑functional processes
• Opportunity to contribute to standardisation and process improvement at scale
• A role at the intersection of operations, governance and stakeholder management
• A chance to support critical transformation initiatives and improve global workflows

Benefits

• All employees benefit from a bonus plan, the percentage of which depends on your position within the organisation
• Competitive benefits package
• Referral bonus and preferred shareholding programme
• Internal career opportunities within an internationally fast‑paced, growing company

Equal Opportunity Statement

ResMed is an equal opportunity employer and embraces diversity within its workforce.