Guest Relations Trainer (all Gender)

Guest Relations Trainer

We are seeking an enthusiastic, travel-loving Guest Relations Trainer to champion our service excellence standards.

In this role, you will be responsible for designing and delivering training that empowers our guest-facing teams at our properties to deliver unforgettable guest experiences. You will act as a mentor, coach, brand ambassador and an auditor, ensuring every team member embodies our commitment to hospitality.

Your Benefits

• 75%–90% discount on private stays at all a&o hostels (depending on length of service)
• Attractive corporate benefits, as well as discounted leisure activities and events
• Subsidized language courses
• Subsidized company pension plan
• 100% coverage of your public transportation costs (Jobticket)
• Support for your professional development through various training programs
• Mental Health: We offer free and anonymous mental health coaching through our independent partner “nilo” ( which supports you with professional, personal, and health-related challenges
• Of course, we provide drinks, fruit, and vegetables every day—and as a hostel employee, you and your team are also welcome to enjoy the hot meals at the buffet
• Loyalty bonuses in the form of cash rewards and additional vacation days

Your Job

• On-site Training: Conduct on-site hands‑on training sessions for staff focusing on communication, soft skills and service excellence.
• Service Recovery: Champion in de‑escalation of guest complaints and teach staff effective problem‑solving techniques.
• Real‑Time Feedback: Observe employee service behaviours in real‑time, providing constructive feedback and positive reinforcement

Your Profile

Requirement:

• Experience: Minimum 2 years in guest relations or guest‑facing hospitality roles.
• Education: Bachelor’s degree in Hospitality Management, Communications, or a related field preferred.

Core Competencies

• Travel: Agile and flexible.
• Cultural Adaptability: Ability to quickly adjust to different local property cultures, team dynamics, and diverse guest demographics across various regions.
• Communication: Exceptional verbal and written communication skills, often requiring multilingual fluency.
• Leadership: Strong mentorship and coaching abilities.
• Hospitality Expertise: Deep understanding of the service industry.
• Training Aptitude: Prior training experience is an added plus, but a natural passion for teaching, patience, and leadership is required.

We look forward to receiving your application! (Resume, salary expectations, and your earliest possible start date).

Apply now!