Head of Account Management (m/f/d)

In your role as Head of Account Management, you are responsible for the strategic and operational leadership as well as the continuous development of the account team. You serve as the central interface between clients, production planning, IT, and purchasing, holding overall responsibility for the successful execution of client projects, technical integrations, and the achievement of departmental goals.

Your Tasks

• Team Leadership & Development: Leadership responsibility and strategic development of the Account Management team
• Key Account Management: Strategic management of key accounts as well as overall responsibility for customer satisfaction and retention
• Interface Steering: Overall coordination and management of client integrations via API interface in collaboration with production, purchasing, and IT
• Project Management: Leadership and management of complex department-specific and cross-departmental projects
• Process Optimization: Ensuring and continuously optimizing smooth process and order fulfillment from data entry through to shipping
• Performance Analysis: Systematic analysis of production and performance data to derive strategic optimization measures
• Reporting & Strategy: Preparation of management reports and KPI analyses to derive strategic business decisions
• Budget & P&L responsibility as well as monitoring of costs, KPIs, deadlines, and quality standards
• Strategic Development: Strategic evolution of processes, workflows, and system structures within the department

What makes you stand out

• Professional Experience: Several years of experience in account management, preferably within the printing industry
• Technical Knowledge: Ideally, in-depth knowledge of all production steps from printing through to post-press finishing
• Leadership Skills: Proven track record in leading and developing teams
• Mindset: Strong analytical and strategic thinking skills combined with a target-oriented way of working
• IT Skills: Very good Excel skills and a solid understanding of working with databases and interfaces
• Languages: Business fluent spoken and written German and English skills
• Soft Skills: Strong leadership, communication, and presentation skills
• Work Style: High customer focus, assertiveness, and excellent project management abilities