Head of Commercial Platforms (gn) full-time / part-time (hybrid)

In this role you will design and lead an end-to-end, system-supported commercial process landscape across Sales and Customer Service. You will establish standards, governance, and KPI frameworks to drive efficiency, growth, and superior customer experience, aligned with the commercial tech stack. You will build an international Commercial Process Excellence function from scratch, defining operating models, ownership, and cross-functional collaboration. You will translate business objectives into scalable process, data, and automation logic, and oversee KPI-driven performance improvements. This role offers high impact by shaping how commercial processes support revenue and service across the組

• health management
• parent-child offices
• eBike leasing via Jobrad
• flexible working hours
• home office options
• learning environment access

• Orchestrate end-to-end, system-supported commercial processes across Sales and Customer Service
• Define standards, governance, KPI frameworks, and escalation models
• Build and scale the Commercial Process Excellence organization from scratch in an international setup
• Create an operating model with clear roles, decision rights, and cross-functional collaboration
• Define end-to-end ownership along customer value streams (acquisition to retention)
• Establish central process governance, taxonomies, and business rules across regions and units
• Own the commercial process roadmap and prioritize initiatives by impact and scalability
• Ensure alignment of process architecture, tooling, and operating model with business objectives
• Manage performance of processes using KPI frameworks and process intelligence

• Experience building and leading international commercial systems or product organizations
• Strong leadership with ability to develop people and manage roadmaps under pressure
• Experience scaling agile product organizations for internal platforms with centralized backlog
• Hands-on experience with integrated commercial system landscapes (CRM, ERP, DXP, Contact Center, AI)
• Experience in RFX/RFP processes, tool selection, vendor management, contracts, and make-or-buy decisions
• Deep expertise in system architecture and integration design, translating stacks into capabilities and data flows
• Ability to translate requirements from Sales, Marketing, Service, and E-commerce into scalable designs
• Fluency in English; additional languages a plus

• Leadership
• Strategic thinking
• Cross-functional collaboration
• CRM
• ERP
• DXP