Head of Commercial Services (x|f|m)

Head of Commercial Services (x|f|m)

We are looking for a Head of Commercial Services for the Service department based in Göttingen. In this role you will drive the global commercial service strategy and execution, positioning and monetizing service offerings across the customer journey to ensure service revenue growth and commercial performance in alignment with overall service and business objectives.

Responsibilities

• Define and implement the global service commercial strategy by translating service offerings into clear value propositions, target audiences and use cases to drive sustainable service revenue growth and market relevance.
• Integrate service portfolio, sales execution and channel strategies to ensure consistent end‑to‑end commercial performance and service revenue growth.
• Align service commercial execution, priorities and targets with global strategy to ensure consistent market execution across regions.
• Define and manage the global partner and channel strategy for services by establishing roles, value propositions, enablement concepts and governance models to expand service reach and increase service penetration.
• Steer service commercial performance by defining targets, KPIs and review cadences across regions, partners and channels to ensure service growth delivery and commercial effectiveness.
• Define and enforce service selling approach, including bundling, attach and commercial playbooks across sales channels to ensure consistent service revenue generation.

Qualifications

• Bachelor’s degree in engineering or related technical discipline.
• Several years of experience in technical service or commercial environments, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems.
• International experience in driving service commercial or growth initiatives in regulated environments.
• Technical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety & quality frameworks).
• Strong understanding of customer journeys, service usage, customer pain points and value‑based selling concepts.
• Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data‑driven decision making.
• Excellent collaboration and stakeholder management across regions and functions.
• Very good command of English, both written and oral.

Benefits

• Personal and Professional Development: mentoring, leadership programs, talent talks, internal seminar offerings, coaching for managers.
• Work‑life balance: remote options, flextime, flexible work schedules, sabbaticals.
• Large, modern campus: open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center.
• Comprehensive onboarding, including a virtual online platform even before joining, welcome workshops, buddy as point of contact.
• Welcoming culture: mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women network.

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.