Head of Digital Operations, Germany

Stellenbeschreibung:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an strategic, operational Head of Digital Operations, Germany to join our Operations team.

As our Head of Digital Operations in Germany, you will have the opportunity to lead our day-to-day and long-term digital service delivery across multiple centers, directly shaping the growth and profitability of a ca. €22M business. Leading a team of approximately 200 dedicated professionals, you will drive operational excellence, foster a continuous learning environment, and elevate customer experience through data-driven decisions and continuous process optimisation. Here, your operational leadership and strategic vision will ensure our customer offerings continuously set the standard in digital transformation.

What You’ll Do (Responsibilities )

In this role, you will:

Drive Strategic Operational Growth: Manage and sustain business strategies, budgets, and operational performance across assigned German centers to optimise financial performance, P&L, and expense control.
Empower and Lead Teams: Build and coach a high-performing team of ~200 employees and supervisors, cultivating a culture of continuous learning, accountability, safety, and innovation.
Elevate Customer Experience: Oversee service quality, labor utilisation, and customer satisfaction by actively applying key performance indicators (KPIs) and Voice of the Customer (VOC) feedback.
Ensure Compliance and Infrastructure Optimisation: Manage facilities, vehicles, health and safety (BHP) standards, and system conversions with data centers while balancing Capex investments efficiently.
Partner Across the Business: Collaborate closely with Sales, HR, IT, and Finance partners to drive revenue growth, execute organisational changes, and implement digital initiatives.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management (mailroom, scanning, data capture).
Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions (experience with Kofax Capture/KTM preferred).
Proven capability in LEAN or process optimisation methodologies within globally matrixed organisations.
Bachelor’s degree required; MBA or advanced degree preferred.
Fluent verbal and written communication skills in both German and English