Help Desk Technician - Taipei

Help Desk Technician - Taipei

Location: Taipei, Taiwan

Job Id:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Summary: Help Desk Technicians provide IT support to employees in response to requests and create documentation. They also participate in planning, design, documentation, and assembly of IT systems and infrastructure at Brewer Science.

Responsibilities:

• Serve as the primary contact for users seeking technical assistance via phone, email, in‑person, ticket, or chat.
• Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer‑related technology.
• Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow‑up and analysis.
• Identify and elevate more complex or unresolved issues to senior level technicians or other IT teams, providing necessary context and documentation.
• Assist users with basic training and guidance on software applications, system features, and best practices.
• Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
• Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
• Collaborate with the enterprise applications and IT operations teams.

Education & Credentials:

• 2+ years of related experience or an equivalent combination of education and experience.

Benefits:

• Medical, dental, vision, life, long‑ and short‑term disability, identity theft protection, and pet insurance.
• Paid leave, including community service leave, wellness breaks, and other special leave.
• Employee stock ownership, 401k, and bonus plans.
• Educational assistance & employee assistance program.

Equal Employment Opportunity: M/F/Disability/Veterans.

Brewer Science uses E‑Verify® to verify the employment eligibility of newly hired employees.