High Touch Engineering Technical Leader

Responsibilities

• Provide remote and onsite technical leadership, troubleshooting, and consultation for high‑severity issues in the customer’s network.
• Resolve complex wireless network issues affecting connectivity, performance, and security across Cisco Wireless LAN Controllers (WLCs) and Access Points (APs).
• Lead efforts in troubleshooting and restoring service during wireless network incidents, identifying root causes, and implementing effective solutions.
• Perform in-depth analysis of wireless network performance data, RF environments, and client behavior to identify bottlenecks, anomalies, and areas for optimization.

Requirements

• Expert‑level hands‑on experience with Cisco Wireless LAN Controllers (WLCs), Access Points (APs), and advanced wireless protocols (802.11a/b/g/n/ac/ax).
• Proven track record in diagnosing and resolving complex wireless connectivity, performance, and security issues in large‑scale enterprise environments.
• Excellent collaboration and communication skills to work effectively with Meta teams and internal Cisco stakeholders.
• Prior experience with managing escalations in high‑visibility environments.
• Familiarity with packet capture and analysis tools (e.g., Wireshark) for deep‑dive wireless troubleshooting.
• Experience with scripting or automation for operational tasks and data analysis.