Higher Education Account Executive – Midwest/Great Lakes

Responsibilities

• Retain current higher education accounts designated in territory.
• Grow existing client base, while identifying upsell and cross-sell opportunities.
• Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients.
• Build positive line of communication to maintain and enhance relationships with clients.
• Ownership of overall client satisfaction by proactively anticipating client needs.
• Meet on campus at least one time per year to deliver an annual account review.
• Assist in the coordination of sales and product revisions to existing clients.
• Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
• Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
• Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
• Actively participate in the evaluation of new product client requests.
• Work closely with technical support to understand the breadth and limitations of the client product solutions.
• Coordinate and assist in the creation and distribution of client communications.
• Generate, complete and track project and change request forms, documenting these activities in Salesforce.
• Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
• Attend trade shows, conference and other events as needed to support client communication and engagement.
• Gather competitive information to assist in continually evaluating market position.
• Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
• Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Requirements

• Bachelor's degree, or equivalent, preferably in business and/or technology.
• Minimum of 3-5 years of sales and account management experience.
• Background in the Higher Education market is a plus.
• Experience with billing, payment processing and eCommerce services is helpful.
• Experience with commonly utilized ERP systems within Higher Education (Oracle – PeopleSoft, Cloud, Ellucian – Banner, Colleague, Power Campus, Workday, Jenzabar, etc.) is preferred.