Implementation and Post Production Support Specialist, Charles River Development, Assistant Vic[...]

Responsibilities

• Being a single point of contact (Consultant and Implementation SME) for a client
• Assistance with management of client’s technical and functional support issues
• Coordination with Charles River’s support and product management teams
• Monitoring and assisting with the issue escalation process
• Guidance to client(s) on best practice usage of Charles River IMS
• Informal training of client personnel in Charles River IMS
• Interpretation of workflow analysis documents (BRDs) and conversion of these documents into specifications for Charles River IMS configuration to ensure best practice delivery
• Ongoing communication and assessment of project status to the client and Charles River project manager (in larger projects)
• Communication of pertinent information on upgrades and major releases to client(s)
• Management of training and consulting resource requests
• Project management of smaller‑sized implementation project(s) for client(s)
• Proactive leadership in a client’s utilization of Charles River’s products and services
• Maintaining general awareness of industry changes/trends
• Day‑to‑day delivery of Charles River IMS implementation project(s)
• Role involves 50% presence on client’s site in Frankfurt and occasional travel

Qualifications

• Extensive (min. 3‑5 years) experience in a similar role implementing or maintaining financial systems
• Front and/or Middle Office experience (order management, dealing with fund managers / traders)
• Experience with Charles River IMS or an equivalent system / platform
• Good investment management and market instrument knowledge in Front and/or Middle Office, e.g. fixed income/derivatives, OTC, equity, compliance, IBOR, performance / attribution, post‑trade & settlement, ex‑ante / ex‑post risk, and data interfaces
• A specific previous area of focus e.g. in PMS, OEMS, risk system, compliance, IBOR or SWIFT is desirable
• Fluency in English and German; fluency in another language is an advantage
• University degree ideally in Finance or Technology, or similar
• Superior client‑facing & communication skills
• Structured work style, can work both independently & in a team
• Technical knowledge such as SQL or VBA
• Experience dealing with users or clients from either a technical or business area
• Solid grip on making presentations covering business, technical aspects or sales
• Experience in managing smaller projects
• Solid understanding of software / SaaS delivery life‑cycle, and management of issues

State Street is an equal opportunity and affirmative action employer.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.