Incident Manager (m/f/x)

Stellenbeschreibung:

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest in stocks, ETFs, cryptocurrencies, and derivatives, and to set up savings plans. Scalable Wealth – a digital wealth‑management service – offers clients professional investment in ETF portfolios and is also adopted as a white‑label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers a dedicated exchange for retail investors. Over one million clients have entrusted more than €30 billion to the platform. Founded in 2014, we now employ over 700 people across Munich, Berlin, Vienna, Milan and London, working on a new generation of financial services.

Job Title

Incident Manager

Job Description

Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
Establishing and following up on quality improvement measures (service improvement process, CIP)
Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
Targeted communication and reports to management

Qualifications

Successful completion of a technical degree or comparable further training
Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
Strong agile mindset and willingness to work cooperatively, including in interdisciplinary teams
Customer, solution and service orientation paired with conceptual, analytical and communication skills
Willingness to participate in on‑call duty to quickly resolve disruptions within the scope of the role
Very good written and spoken German and English

Additional Information

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our in‑house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50 % for the ‘Deutschland Jobticket’
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
Enjoy flexible and discounted sports activities with Urban Sports Club