Information Technology Support Engineer

Job Summary

We are looking for an experienced Desktop Support Engineer (L1) to provide onsite technical support to end users. The ideal candidate will have 3–4 years of hands‑on experience in desktop support along with strong communication skills in German (C1 level). The role involves resolving technical issues, supporting IT infrastructure, and delivering high‑quality end‑user support in a fast‑paced environment.

Key Responsibilities

• Provide onsite L1 support for desktops, laptops, printers, and peripheral devices
• Install, configure, and troubleshoot Windows operating systems and business applications
• Handle user issues related to email, software, and system access
• Perform hardware troubleshooting, upgrades, and replacements
• Manage user accounts, password resets, and permissions (Active Directory)
• Support IT onboarding/offboarding activities for employees
• Troubleshoot basic network issues (LAN/Wi‑Fi connectivity, IP conflicts, DNS issues)
• Use ticketing systems to log, track, and resolve incidents within SLA timelines
• Coordinate with L2/L3 teams for issue escalation and resolution
• Maintain asset inventory and documentation

Required Skills & Qualifications

• 3–4 years of experience in Desktop/End‑User Support
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365
• Hands‑on experience with Active Directory and user management
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Fluent in German (C1 Level – Mandatory) and good English communication skills
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, Microsoft Certified, or equivalent
• Experience with remote support tools and ITIL processes

Soft Skills

• Excellent customer service and communication skills
• Ability to work onsite and interact directly with end users
• Strong problem‑solving mindset
• Ability to prioritize tasks and manage time effectively

Additional Information

• This is a fully onsite role
• Candidate must be comfortable working in a German‑speaking environment
• Immediate joiners preferred (if applicable)