Information Technology Technical Support

Checkmk is growing rapidly. To ensure our teams can achieve peak performance, they need an IT infrastructure that simply works. As an IT Specialist (m/w/d) in Workplace Management , you are the central point of contact for our employees. You ensure a modern, stable working environment and combine technical know-how with a strong service orientation. You don't just manage tickets; you actively help shape the digital work environment of our colleagues.

Your Tasks: Mastering Technology, Living Service

• End-to-End Workplace Support: You are responsible for analyzing and resolving error messages in Windows and Ubuntu environments.
• Automation & Optimization: You use existing automations (e.g., software distribution) and actively participate in the further development and optimization of our deployment processes.
• Hardware & Lifecycle Management: From procurement and setup (notebooks, peripherals) to repairs (e.g., hardware upgrades), the lifecycle of our work devices is in your hands.
• Identity & Access Management: You manage user accounts in Google Workspace, maintain permissions (LDAP), and support security tools such as Bitwarden and Yubikeys.
• Onboarding & Events: You are the first point of contact for new joiners and provide technical support for our internal company events (All-Hands meetings).

YOUR PROFILE

• Education: Successfully completed vocational training as an IT Specialist for System Integration (m/f/d) or a comparable qualification with relevant professional experience.
• Confident handling of Windows 11 and Ubuntu Linux on the desktop.
• Experience in hardware troubleshooting and patch management.
• Knowledge of tools such as ManageEngine, Snipe-IT, or Jira Service Management is a plus.
• Personality: You are very outgoing and enjoy helping people with technical challenges. "Service" is not a duty for you, but an attitude.
• Work Style: You work independently, in a structured manner, and keep a cool head even during peak loads.
• Languages: International exchange is the standard for us: You are fluent in either German or English and have a solid foundation in the other language to competently support our team.

WHY US?

• The chance to make a decisive impact and shape the future of a dynamic, fast growing tech company while growing with your tasks and responsibilities
• Flexible and family-friendly working conditions in a stable environment
• Workation: we offer the opportunity to work 6 weeks within EU to extend f.e. your vacation
• With the wide range of sports and wellness offers from Wellpass, you can choose from over 9,000 sports and wellness offers
• An agile team that embodies autonomy and fast decision making within flat hierarchies
• A unique corporate culture where we emphasize equality, diversity and inclusion
• A wide range of education and training opportunities
• Fully remote work or high flexibility between mobile work and an office in one of the most beautiful, central district of Munich
• Regular onsite events of all sorts (Company Outings, Team events, Checkmk Conference, Conference After Party and more) in a familiar atmosphere