Internal Account Director – Recruitment & Retention Strategy

Responsibilities

• Support pre‑award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and “additional bid” submissions
• Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards
• Understand the impact and implementation of solutions relating to recruitment and retention
• Embrace a “growth mindset” to increase studies benefiting from site and patient solutions at start of study
• Effectively manage Recruitment & Retention strategy from planning to close‑out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
• Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions
• Participate in enrollment review sessions and support cross‑team goals with proactive risk mitigation strategies
• Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact
• Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)
• Utilize critical thinking and strategic messaging to articulate solutions value proposition
• Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes
• Prioritize solutioning with focus on timely enrollment strategies and study‑specific therapeutic category, geographies and distinct protocol with lens on reducing site and patient burden
• Ensure regular communication and cross‑solving with internal partners, customers, R&R operations, and other Directors
• Continually learn about cross‑team solutions, planned innovations and help ideate based on learned experiences and market needs
• Actively listen for project support opportunities and prospective customer opportunities for standalone business
• Be responsible for collating feedback on 3rd party vendors and engaging assigned vendors in governance meetings
• Participate in partner meetings and trainings to meet internal partner and customer needs

Requirements

• Support pre‑award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and “additional bid” submissions
• Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards
• Understand the impact and implementation of solutions relating to recruitment and retention
• Embrace a “growth mindset” to increase studies benefiting from site and patient solutions at start of study
• Effectively manage Recruitment & Retention strategy from planning to close‑out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
• Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions
• Participate in enrollment review sessions and support cross‑team goals with proactive risk mitigation strategies
• Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact
• Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)
• Utilize critical thinking and strategic messaging to articulate solutions value proposition
• Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes
• Prioritize solutioning with focus on timely enrollment strategies and study‑specific therapeutic category, geographies and distinct protocol with lens on reducing site and patient burden
• Ensure regular communication and cross‑solving with internal partners, customers, R&R operations, and other Directors
• Continually learn about cross‑team solutions, planned innovations and help ideate based on learned experiences and market needs
• Actively listen for project support opportunities and prospective customer opportunities for standalone business
• Be responsible for collating feedback on 3rd party vendors and engaging assigned vendors in governance meetings
• Participate in partner meetings and trainings to meet internal partner and customer needs