International Key Account Management Specialist (m/f/d)

DE11 Berner Omnichannel Trading Holding SEKöln

Stellenbeschreibung:

BERNER – pushing the limits – for those who dare more

We are a leading B2B specialist and innovative manufacturer of chemical products serving professionals in the mobility, construction, and industrial sectors. This role is part of the International Key Account Management team.

Responsibilities

Act as an operations expert within the International Key Account Management team, supporting tenders, strategic and operational improvement projects, as well as controlling and management reporting.
Provide insights from regular KAM analytics by identifying improvement opportunities and driving the further development of the analytics framework.
Prepare and continuously improve reports, presentations, customer overviews, and management‑ready documentation for international key account topics.
Coordinate responses to international tenders with Central Departments and relevant Countries, including product matching, pricing, and documentation processes.
Interact directly with customers, especially within existing relationships, to provide all required information and ensure efficient processes and high‑quality service.
Drive and participate in improvement projects for the KAM community, ranging from process enhancements and new tools to specific strategies for Divisions and Segments.
Act as a link between Country Key Account Organizations and Corporate Departments, especially Pricing, Supply Chain, Purchasing, ESG, and Product Management.
Support the professionalization of Country Organizations by coaching them in best‑in‑class KAM Back‑Office Processes, Data Maintenance, and Tender Response Management.

Qualifications

Successfully completed university studies, preferably with a Bachelor’s Degree or higher in Business Administration, International Management, or a comparable field.
Relevant experience in Sales Operations, Key Account Operations, Commercial Support, Project Coordination, or a comparable international business function.
Good understanding of international sales processes, customer structures, and cross‑functional collaboration in a complex business environment.
Strong coordination skills with the ability to structure topics, proactively follow up, and independently manage multiple priorities.
Very good knowledge of MS Office, especially Excel and PowerPoint; experience with CRM, ERP, or Reporting Systems is an advantage.
Structured, accurate, and proactive working style with a strong sense of ownership, business orientation, and service mindset.
Strong analytical skills and the ability to translate data and complex information into clear insights and decision‑relevant documents.
Fluent in English and proficient in at least one additional language, both written and spoken.