Internship CRM & Customer Experience

Internship CRM & Customer Experience

Join Kia - Movement That Inspires

Internship Opportunity in CRM and Customer Experience - Start September 2026 | Zaventem, Belgium

There has never been a more exciting time to join Kia! We’re a company where bold ideas, creative thinking, and open minds come together to shape the future. Our brand slogan, ‘Movement that inspires’, reflects not just our innovative products - but also the spirit of our people.

With our European headquarters in Frankfurt representing 37 nationalities, and a passionate team of 63 professionals in our Zaventem office, you’ll find yourself in a dynamic, international environment where learning and growth are part of everyday life.

We are currently looking for a motivated trainee to join our Channel department as from September, for an internship in the domain of CRM and Customer Experience, with a strong focus on data analytics, reporting, and enterprise systems.

Please note that this internship is intended for students enrolled at a Belgian university or university college (hogeschool). The internship is unpaid and should be part of the candidate’s academic program (e.g. as a required or optional internship for course credit).

Ready to gain real-world experience in a fast-paced, innovative company? Let’s go!

What you'll do:

Under the guidance of a seasoned expert in CRM and CX (Customer Experience), you’ll get hands-on experience and support every step of the way. You’ll be involved in:

• Analysis of CRM and systems data to support various business teams
• Build and maintain dashboards and reports (CRM, BI tools, spreadsheets)
• Document data mappings across enterprise systems (e.g. SAP, Dealer Portal, Siebel, Salesforce)
• Work with IT and system owners to:
  • Understand data sources and ownership
  • Clarify field definitions and transformations
  • Track missing or unclear information
• Analyse customer journeys and identify data gaps or friction points

Who you are:

• You’re currently pursuing a Master’s degree in Business Engineering / Economics or Management Science and the internship is part of your curriculum
• You’ve got strong analytical and structured thinking skills and an ability to work with complex data sets
• You have an advanced level of Excel (pivots, lookups, formulas)
• You feel at home working with tools and systems
• You’re a team player, eager to learn, and ready to bring your ideas and energy to the table
• Strong written documentation skills in English (internal working language); knowledge of French or Dutch for local context is a plus.

What we offer:

• Hands-on exposure to CRM systems, data governance, and enterprise customer data landscapes in an international company
• Chance to bridge theory and practice in a supportive, real-world environment
• Build your confidence and skills in system integration and data governance
• Be part of a fast-growing, innovative company that’s part of a strong international group
• A modern workspace that encourages collaboration, creativity, and ownership
• A company culture that embraces diversity, well-being, and personal growth
• And of course - a team that’s as driven and dynamic as you are!

Sounds like your kind of challenge? We’d love to meet you! Apply now and kick-start your career at Kia. Because great journeys begin with movement.